This FAQ covers the most common questions about crypto.com, including its features, fees, security, and user experiences. Whether you're a beginner or considering switching platforms, here are straightforward answers based on widespread user feedback and official documentation.

What is crypto.com?

crypto.com is a cryptocurrency exchange and financial services platform that allows users to buy, sell, and trade digital assets, as well as earn interest, pay with crypto, and access a Visa card.

Founded in 2016, it has grown into one of the largest crypto platforms globally, with over 80 million users as of 2026. It offers both a mobile app and an exchange platform, catering to beginners and advanced traders alike.

How do I start using crypto.com as a beginner?

To start using crypto.com, download the app, create an account, complete identity verification (KYC), and then deposit fiat currency or crypto to make your first trade.

The process is straightforward: after verification, you can link a bank account or credit card for fiat deposits. The app's interface is user-friendly, with a simple buy/sell function and a clean dashboard. For added security, enable two-factor authentication (2FA) and set up a strong password.

What are the fees on crypto.com?

crypto.com charges competitive trading fees that vary by volume and whether you use the exchange or the app, with fees ranging from 0.4% to 0.075% on the exchange for makers and takers.

For the mobile app, fees are higher (spread-based), typically around 1-2% above market price. Using CRO, the platform's native token, can reduce fees. Additionally, there are no deposit fees for bank transfers, but credit card deposits incur a 2.99% fee. Withdrawal fees vary by cryptocurrency.

Is crypto.com safe and legit?

Yes, crypto.com is considered legitimate and has implemented strong security measures, including insurance for digital assets held in cold storage and regulatory compliance in multiple jurisdictions.

The platform holds licenses in various countries (e.g., MSB in the US, VASP in France) and undergoes regular audits. In 2022, it experienced a security incident, but the company reimbursed affected users, demonstrating its commitment to security. Still, users should enable 2FA and be cautious of phishing scams.

What are the pros and cons of crypto.com?

crypto.com offers a diverse range of services, but it also has some drawbacks, such as higher app fees and a complex rewards structure.

  • Pros: Wide selection of cryptocurrencies, crypto Visa card with cashback, competitive exchange fees, staking rewards, and a user-friendly app.
  • Cons: Higher spreads on the app, CRO token volatility, customer support response times can be slow, and some users find the fee structure confusing.

Overall, it's a solid choice for both beginners and experienced users, especially if you use the exchange and hold CRO for benefits.

How does crypto.com compare to other exchanges like Binance?

Compared to Binance, crypto.com generally has higher trading fees on its app but offers a more integrated ecosystem with its Visa card and user-friendly interface.

Binance has lower fees and a larger altcoin selection, but its regulatory status is less clear in some countries. crypto.com also provides better fiat on-ramps in certain regions and has a stronger focus on regulatory compliance. Ultimately, the choice depends on your priorities: lower fees (Binance) versus convenience and card benefits (crypto.com).

What is the crypto.com Visa card and how do I get it?

The crypto.com Visa card is a prepaid card that lets you spend your crypto anywhere Visa is accepted, and you earn cashback in CRO on purchases.

To get the card, you need to stake a certain amount of CRO for 6 months (e.g., 400 CRO for the Midnight Blue tier). Higher stakes unlock higher cashback rates and perks like Spotify and Netflix rebates. The card is available in many countries, and you can order it directly from the app after staking.

How can I earn passive income with crypto.com?

You can earn passive income on crypto.com by staking CRO, using the Earn feature to lend your crypto for interest, and receiving cashback from the Visa card.

The Earn feature offers flexible and fixed-term deposits with interest rates varying by coin and term. For example, stablecoins like USDC can earn up to 10% APY, while other coins yield lower rates. Staking CRO also provides benefits like lower fees and higher card tiers. Always check current rates in the app.

What are common complaints from users about crypto.com?

Common complaints include high spreads on the app, occasional customer support delays, and the fact that card rewards are paid in CRO, which can be volatile.

Some users also report that the platform's fee structure is not fully transparent, and that withdrawal fees can be higher than compe*****s. However, many users appreciate the platform's features and rewards, and the company actively works to improve its services based on feedback.

Final Thoughts

crypto.com is a feature-rich platform that offers a comprehensive suite of crypto services, making it a popular choice among both beginners and experienced users. Its user-friendly app, integrated Visa card, and competitive exchange make it a strong contender in the market.

However, it's essential to consider the fees, especially on the app, and the volatility of CRO rewards. We recommend starting with a small amount to get familiar with the platform before making larger investments. Overall, crypto.com can be a valuable addition to your crypto journey if used wisely.