This FAQ covers everything you need to know about blockchain.com, from its core services and security features to its history and future prospects. Whether you're a beginner or an experienced crypto user, you'll find clear, concise answers to the most common questions.

What is blockchain.com?

Blockchain.com is a leading cryptocurrency platform that provides a wallet, exchange, and block explorer services to millions of users worldwide. It was founded in 2011 and has become one of the most trusted names in the crypto industry.

The platform offers a suite of tools including a non-custodial wallet for storing digital assets, a trading exchange for buying and selling cryptocurrencies, and a data explorer that allows anyone to view transaction details on the Bitcoin and Ethereum blockchains. As of 2025, Blockchain.com has over 90 million verified users and has processed over $1 trillion in total transactions, making it a cornerstone of the crypto ecosystem.

How secure is blockchain.com?

Blockchain.com employs industry-standard security measures, including two-factor authentication (2FA), cold storage for the majority of user funds, and encryption protocols to protect sensitive data. However, no online platform is completely immune to risks.

Security features include:

  • Two-factor authentication for account access
  • Cold storage for 95% of digital assets
  • Multi-signature wallets for added protection
  • Bug bounty program to identify and fix vulnerabilities
Users can also enable additional security options like withdrawal whitelist and anti-phishing codes. It's crucial to remember that users are responsible for securing their own login credentials and enabling all available security features.

How do I create an account on blockchain.com?

Creating a blockchain.com account is quick and free. Visit the website or download the mobile app, click 'Create a Wallet,' and follow the prompts to set up your account.

Steps to create an account:

  • Provide a valid email address and create a strong password.
  • Verify your email by clicking the link sent to your inbox.
  • Complete identity verification (KYC) if you plan to use the exchange features; this requires a government-issued ID and proof of address.
  • Set up two-factor authentication for enhanced security.
Once your account is created, you can immediately use the wallet to send and receive crypto. To start trading on the exchange, you'll need to complete the verification process, which typically takes a few minutes.

What are the fees on blockchain.com?

Blockchain.com charges trading fees that vary by order type and volume, with taker fees starting at 0.40% and maker fees at 0.10% for standard users; higher volumes qualify for lower fees. Additionally, network transaction fees are applied when sending crypto.

Details on fees:

  • Trading fees: The exchange uses a maker/taker fee schedule. For VIP levels (higher trading volumes), fees can drop significantly.
  • Network fees: When sending crypto, you pay a network fee that goes to miners/validators; blockchain.com does not profit from this fee.
  • Deposit/withdrawal fees: Fiat deposits and withdrawals may incur fees depending on the payment method and region.
Always check the current fee schedule on the website, as it may be updated periodically.

Blockchain.com vs Coinbase: Which is better?

Blockchain.com and Coinbase are both reputable crypto platforms, but they differ in focus: blockchain.com is known for its wallet and block explorer, while Coinbase is a full-featured exchange with a wider range of services. The best choice depends on your needs.

Comparison highlights:

  • Wallet: Blockchain.com offers a non-custodial wallet, giving you full control of your private keys; Coinbase's wallet is custodial by default, though they have a separate non-custodial wallet app.
  • Exchange: Coinbase provides a more extensive list of supported cryptocurrencies and advanced trading tools; blockchain.com's exchange is simpler and more beginner-friendly.
  • Fees: Coinbase’s fees are generally higher for small trades; blockchain.com’s fees are competitive, especially for high-volume traders.
  • Extras: Coinbase offers educational rewards, staking, and a debit card; blockchain.com focuses on core services.
If you prioritize a non-custodial wallet and simplicity, blockchain.com is a solid choice. For a comprehensive exchange with many features, Coinbase may be better.

Is blockchain.com regulated?

Blockchain.com is a regulated financial services company in multiple jurisdictions, including the United States, United Kingdom, and Europe, where it holds licenses such as the BitLicense from the New York State Department of Financial Services (NYDFS). It also complies with anti-money laundering (AML) and know-your-customer (KYC) regulations.

Key regulatory facts:

  • US: Registered as a Money Services Business (MSB) with FinCEN and holds state-level licenses.
  • UK: Registered with the Financial Conduct Authority (FCA) for crypto asset business.
  • Europe: Compliant with the EU's 5th Anti-Money Laundering Directive (5AMLD).
Regulation ensures that blockchain.com follows strict compliance standards, which provides a layer of trust and accountability for users.

What services does blockchain.com offer?

Blockchain.com offers four core services: a cryptocurrency wallet, an exchange, a block explorer, and institutional services. These cover both retail and professional needs.

Services in detail:

  • Wallet: A non-custodial wallet supporting Bitcoin, Ethereum, and other major cryptocurrencies, available on web and mobile.
  • Exchange: A trading platform with spot trading, market orders, and limit orders, supporting over 20 cryptocurrencies.
  • Block Explorer: A web-based tool to view all transactions on Bitcoin and Ethereum, including blocks, addresses, and fees.
  • Institutional services: For businesses, blockchain.com offers custody, trading, and lending services through its Institutional division.
This comprehensive suite makes blockchain.com a one-stop shop for both beginners and experienced crypto users.

How do I contact blockchain.com support?

You can contact blockchain.com support through their help center, email, or live chat, which are available 24/7. The support team can assist with account issues, transaction problems, and security concerns.

Support options:

  • Help Center: A comprehensive FAQ section with articles on common issues.
  • Email: Submit a ticket via the support portal.
  • Live Chat: Available for immediate assistance during business hours.
  • Social Media: They also have active Twitter and Facebook accounts for updates and support.
For urgent issues, live chat is the fastest way to get help. Remember to never share your password or private keys with support personnel.

Can I stake or earn interest on blockchain.com?

As of 2025, blockchain.com does not offer staking or interest-earning products for regular users. Their focus is on wallet and exchange services, not yield generation.

If you're looking to earn passive income, you might consider other platforms that offer staking or savings accounts. However, blockchain.com may introduce such features in the future as the crypto market evolves. Always research and understand the risks before participating in any yield-earning scheme.

Final Thoughts

Blockchain.com is a versatile and secure platform that has stood the test of time in the volatile crypto industry. With its user-friendly wallet, reliable exchange, and transparent block explorer, it serves as a solid foundation for both newcomers and seasoned traders.

While it lacks some advanced features like staking and a wider asset selection, its regulatory compliance, strong security track record, and global reach make it a trustworthy choice. Whether you're looking to store crypto, trade, or simply explore blockchain data, blockchain.com offers a reliable suite of tools.

As the crypto landscape continues to evolve, blockchain.com is likely to adapt and expand its offerings. If you're considering using the platform, start with a small transaction to get familiar with its features and always prioritize security best practices.